A person managing the front office of an organisation should have  patience.

Some important tips to mange an office :

• Accept that you will still have lots to learn : You will have worked hard for your promotion and will have ample expertise in your chosen field but you may find that you lack self-confidence in your ability to lead. Be prepared to learn from others - including your new team.

• Communicate clearly : Always keep your team fully informed of project goals,priorities and those all-important deadlines. Effective communication will be essential in both establishing your credibility and gaining the support of your team, so make sure you provide clear direction and always welcome questions and feedback.

• Set a good example : Demand from yourself the same level of professionalism and dedication that you would expect from others. If you expect the team to be upbeat and friendly, then make sure you are. If you expect written reports to be error-free, double check your own.

• Encourage Feedback : Sometimes employees are unwilling to speak about certain issues unless prompted. Canvass opinion on issues such as support, training and resources and maintain an open-door policy, so that your team knows you are willing to listen and help provide solutions to problems.

• Offer recognition :  By publicly recognising the efforts and achievements of your team, you not only build up their confidence but also encourage future contributions and effort. Praising employees can be part of your day-to-day communication with your team.

• Be decisive : A quality leader needs to make a decision and stick to them. People do not feel comfortable with someone who changes his or her mind.

• Help your team see the “big picture” : Time to explain to your team members how their assignments and projects fit into the company’s larger goals and overall objectives. This will help demonstrate that every task they

• Create an environment of learning and development – and include yourself in this process : Encourage your team to explore new methods for reaching their individual and for the company’s goals. Allow them to make and learn from mistakes and make a point of rewarding new and innovative ideas. and computer.

• Provide professional guidance : A good manager and leader will also be a mentor, so make yourself available to staff and show interest in their career development within the company. Don’t overlook the motivational power of positive reinforcement – your staff will appreciate your commitment to their progress.

• Be patient with yourself : Developing strong managerial skills takes time, especially as you adjust to your new position. Seek guidance from colleagues and your line manager when you need it. In doing so, you will enhance your leadership abilities and make strides to becoming a great manager.

Hence the correct option is C.

The previous day of your interview, your friend comes and tells you that the expert for the interview is a very tough person. You are not bothered, as you have prepared well.

Few tips to give a interview are :

Prepare for common questions that are generally asked by the interviewer :  think about which questions you're most likely to encounter, given your age and status.Then prepare your answers so that you are not confused while answering.

Line up your questions for the interviewer : Prepare about the company and come to the interview with some intelligent questions for the interviewer so that the interviewer comes to know about your knowledge of the company as well as your serious intent.

 Practice, practice, practice: It's one thing to come prepared with a mental answer to a question like, "Why should we hire you?" It's another challenge entirely to say it out loud in a confident and convincing way. The first time you try it, you'll sound garbled and confused, no matter how clear your thoughts are in your own mind! Do it another 10 times, and you'll sound a lot smoother and more articulate.

Be positive and take responsibility for your answer:  Generally in an effort to be polite, the positive candidates become very passive during job interviews. Show your aggressiveness to work for the company..

Be ready to handle inappropriate questions : Interview questions about your race, age, gender, religion, marital status, and sexual orientation are inappropriate and in many areas illegal. Nevertheless, you may get one or more of them. In this situation you can politely respond as to why they are important for the job profile.

Think positive : No one likes a complainer, so don't dwell on negative experiences during an interview.

Bring a copy of your resume to every interview:  Have a copy of your resume with you when you go to every interview. If the interviewer has misplaced his or her copy, you'll save a lot of time

Hence the correct option is D.
 

If on a tough day you are the only person available to handle the customers, you should try and work to the maximum of your ability to satisfy customers.

There are few tips for Dealing with Customers

• 1. Listen to Customers : Sometimes, customers just need to know that you’re listening. If they’re confused or have a problem, by lending a listening ear, you’re showing that you care and that you’re not dismissing them.
• 2. Apologize : When something goes wrong, apologize. It’s amazing how calming the words “I’m sorry” can be. Don’t engage in fault-finding or laying blame, but let them know you’re sorry they had a problem. Deal with the problem immediately and let the customer know what you have done.
• 3. Take Them Seriously : Make customers feel important and appreciated. No matter how ridiculous a question may sound to you; it’s important to the customer. If they feel like they’re being laughed at, or spoken down to, they will not purchase anything. Customers can be very sensitive and will know whether or not you really care about them.
• 4. Stay Calm : Difficult as it is sometimes, it is important to stay calm. Your calming approach will help your customer stay calm too. They will feel like you’re in control of the situation and that you can help solve their problem.
• 5. Identify and Anticipate Needs : Most customer needs are emotional rather than logical. The more you know your customers, the better you become at anticipating their needs. Communicate regularly so that you’re aware of problems or upcoming needs.
• 6. Suggest Solutions : Have a menu of calming remedies which you and your employees can use. Whether it’s purely a refund or return, or if it’s coupons or a free service. By agreeing in advance the scenarios where you will provide these remedies, and how much you’re willing to spend, you will be able to speak calmer and more confidently when offering the solution.
• 7. Appreciate the Power of “Yes” : Always look for ways to help your customers. When they have a request (as long as it is reasonable) tell them that you can do it. Figure out how afterwards. Look for ways to make doing business with you easy. Always do what you say you’re going to do.
• 8. Acknowledge Your Limits : Yes is a powerful word but if you’re unable to fulfill a request: know your limits. You can’t be everything to everyone. If you don’t think you can fulfill the request, help them find an alternate remedy. Whether that remedy is your business or another, they will appreciate the extra mile you went to help them, and will recommend your business to their network.
• 9. Be Available : Customer service is no longer just about face-to-face contact and telephone. If you’re working in an industry or marketplace where customers are constantly online, you need to amend your service delivery to incorporate that. It does not need to be a dedicated help desk twitter handle, simply make sure you respond promptly and informatively to clients on your main business Facebook page or to your Twitter account.
• 10. Get Regular Feedback : Feedback is a great way to grow both your business and your skills. Provide ways for customers to give feedback, whether it’s a follow up email or phone call, a suggestions box or something more fun and innovative.

Clearly, an ideal professional is expected not to shirk his duties but to work hard and strive to satisfy his customers/clients.

Hence the correct option is D.